We provide clients with technical support as outlined in our Technical
Zymergi field service engineer(s) will travel to your
premises to put minds in meetings, fingers on keyboards to
troubleshoot and solve urgent operational issues.
We require at least 24-hour advance notice and will
generally get someone in a car or on plane within 48-hours.
Remote support is typically a phone call to us and we
troubleshoot issues over the phone. Sometimes, we may have
to Webex if the problem is difficult.
When calling 650-646-4996, please be ready with the
- Your Name and Company
- Product and Version
- Description of your problem.
Less common is sending us an email, but we respond to those
within 24-hours as well.
is a good resource. We often document our solutions there.