Support

Zymergi field service engineer(s) will travel to your premises to put minds in meetings, fingers on keyboards to troubleshoot and solve urgent operational issues.

We require at least 24-hour advance notice and will generally get someone in a car or on plane within 48-hours.

Remote support is typically a phone call to us and we troubleshoot issues over the phone. Sometimes, we may have to Webex if the problem is difficult.

When calling 650-646-4996, please be ready with the following:

1. Your Name and Company
2. Product and Version
3. Description of your problem.

Less common is sending us an email, but we respond to those within 24-hours as well.

Also, the Zymergi KnowledgeBase is a good resource. We often document our solutions there.